Refund Policy

We are so confident in our system that we provide a 14-day money-back guarantee to provide our users the best possible experience.

Our money-back guarantee is eligble for all monthly subscriptions and is effective during a 14-day period starting from when you have made the initial purchase.

To be eligble for our money-back guarantee, the following requirements must be met.

  • Product must be purchased no longer than 14 days ago
  • Product must not have been used commercially or used to make revenue
  • Your account must not have any active bans or limitations placed by a moderator
  • Be able to prove that you have removed the purchased product from all places

The following reasons will take away your right for a refund:

  • Purchasing multiple products and asking a refund for all or multiple of them
  • Opening a dispute / Chargeback

Charges incurred on continuing subscriptions as a result of the subscriber's failure to cancel the subscription are non-refundable. It is the sole responsibility of the subscriber to terminate their subscription should they decide to discontinue the use of the service.

If you have a history of requesting refunds, your future purchases will not fall under the refund policy.

If we believe you are trying to exploit our refund policy in any way, your refund request will be denied.

To request your money-back, please create a NGoG Tickets

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Once payment is completed, the amount you have selected will be credited to your account balance, enabling you to renew your services or place new orders.

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